Dragon Home Response is an established out of hours emergency helpline service, dedicated to homeowners in new build properties.  If your developer has signed up with Dragon Home Response, the service will provide rapid response assistance for urgent issues such as:

• Leaks or water ingress
• Loss of electrical power
• Blocked drains or sewage issues
• Heating failure

This fills a key gap in post completion care, assisting developers or Warranty providers in managing effectively outside business hours.

The UK is facing a significant housing shortage, leading to a boom in new build properties.  New homeowners frequently face emergency issues in their first year.  An out of hours emergency can leave homeowners distressed and unsure where to turn.

We provide an emergency out of hours helpline for new build properties (evenings, weekends and holidays).  A trusted emergency response with a personal touch, providing good local knowledge with good and reliable contractors appointed when other services are closed.

Our service will:

• Provide immediate triage and dispatch of qualified tradespeople (plumbers, electricians, drainage engineers)
• Partner with local trades/contractors
• Offer assurance to homeowners during stressful situations
• Operate initially via phone and Web portal

• Property is registered with Dragon Home Response by the developer.
• Customer reports an emergency to Dragon Home Response.
• Dragon Home Response will deploy the Contractor to isolate/repair/fix the emergency.
• Dragon Homes Response will contact the customer as a follow up, to ensure that the work has been carried out to an acceptable standard.